TribalHub Membership

TribalHub Membership

Microsoft Premier Support Services now available with lower entry point options.

Microsoft Premier Support Services is now available with lower entry point options for Tribal Customers.  Premier Support through TribalValue is a fantastic new entry-level offering for customers interested in IT support directly with Microsoft.  If you are a customer that has budget- constraints, needs reactive or proactive support, is not able to commit to a full Premier Support agreement, has a small Microsoft IT footprint, or just has limited Microsoft IT needs, this TribalValue offer is for you.

Microsoft Premier Support gives you direct access to the world’s top Microsoft technical subject matter experts, pairing you with a dedicated support team for prioritized 24/7 hands-on assistance and immediate escalation for urgent issues to ensure your mission critical systems remain available. Premier Support is staffed and delivered by Microsoft and is the only service offering on the market that can connect your IT team directly with Microsoft’s engineers. Having access to the right subject- matter experts to solve your IT issues.  Additionally, you will be assigned a Technical Account Manager (TAM), whose job is to understand your business challenges, recommend solutions for your current and future business IT goals, and advocate on your behalf, to ensure you are getting the best support for your IT needs.

What’s the Value of Premier Support?

This two-page overview covers an IDC Report on the value of Premier Support and the average cost of ownership vs. return on investment based on a study conducted on Microsoft’s Premier Support customers. They study provides comprehensive TCOROI data including the average 5 yr. customer ROI was 384%, Avg customer reduction in downtime of 78%, average 2 month break-even point on the cost of the investment.

Why pay for Premier Support instead of using my Software Assurance Benefits?

Software Assurance Benefits are value added services that are awarded under your Enterprise Agreement with Microsoft based on your licensing spend. One software assurance benefit is 24 x 7 Problem Resolution support which allows you to open an incident for reactive support in your environment when things go wrong. 24 x7 incidents are unmanaged professional-level support that cover some products and issues and provide no path for escalation, root cause analysis, or priority response. Premier Support is Microsoft’s premier managed service to provide comprehensive coverage across our product stack, prioritization, escalation and a dedicated account management to ensure your issues are resolved. For a comprehensive comparison of 24 x 7 Support vs. Premier Support, Click Here to view the comparative table.

Premier Offering Details Sign Up to Learn More

“We allow Native American organizations and enterprises to purchase lower dollar amount Microsoft Premier services through our industry wide agreement.  Now every tribe can have access to critical Microsoft resources to build and protect their most valuable systems.”

Bradley Fulp
Services Solution Specialist, Microsoft Public Sector
Microsoft
TRIBALVALUE PREMIER OFFERING DETAILS

All Premier Support Packages through Tribal Value are 100% staffed and delivered by Microsoft and is the only service offering on the market that can connect your IT team directly with Microsoft’s Engineers.

Reactive Package

KEY ACTIVITIES

Problem Resolution Services
Service Delivery Management

PACKAGE FEATURES

  • 24×7 Problem Resolution1
  • Critical situation escalation management2
  • Complex Hybird break/fix support3
  • Escalation assistance4
  • Account Management5
  • Priority assistance6
  • Comprehensive coverage for your entire On Premises, Hybrid & Microsoft Cloud Environment

HOURS

10 TAM
30 Reactive

PACKAGE OFFERINGS STARTS AT

$10,700

 

Taste of Premier Package

KEY ACTIVITIES

Service Delivery Management
Proactive Services
Problem Resolution Services

PACKAGE FEATURES

  • All Features include the Reactive Packages
  • 24 x 7 Problem Resolutions with Microsoft Engineering
  • Service Delivery Planning
  • Remediation Planning
  • Advisory Services
  • Reporting and Trending Advice1
  • Choose from hundreds of Proactive engagements  including, risk assessments, training, reviews, remediation services, workshops, or Proof-of-Concepts, deployment/design services, or customized engagements

HOURS

20 TAM
10 Reactive
20 Proactive

PACKAGE OFFERINGS STARTS AT

$13,640

More Info

Advisory Package

KEY ACTIVITIES

Advisory Sessions
Service Delivery Management

PACKAGE FEATURES

  • Advisory Services
  • Account Management5
  • Schedule on demand advisory calls with Microsoft Engineering for guidance

10 TAM
20 Proactive

PACKAGE OFFERINGS STARTS AT

$8,260

More Info

Proactive Educate Package

KEY ACTIVITIES

Service Delivery Management
Education

PACKAGE FEATURES

  • Account Management5
  • Choose from comprehensive catalog of education offerings including, workshops, chalk talks, and Custom Engagements1,3

HOURS

10 TAM
25 Proactive

PACKAGE OFFERINGS STARTS AT

$9,640

Proactive Risk Assessment Package

KEY ACTIVITIES

Service Delivery Management
Risk Assessment

PACKAGE FEATURES

HOURS

10 TAM
1 Generic Risk Assessment

PACKAGE OFFERINGS STARTS AT

$15,800

Proactive Cyber Package

KEY ACTIVITIES

Service Delivery Management
Secure Infrastructure 3-day Fundamentals

PACKAGE FEATURES

HOURS

10 TAM
1 Cyber Workshop

PACKAGE OFFERINGS STARTS AT

$18,500

Cloud Activate Package

KEY ACTIVITIES

Service Delivery Management
Cloud Activate (Education, Proof-of-Concept)

PACKAGE FEATURES

  • Account Management5
  • Choose focused Microsoft activate engagement to prepare IT staff with cloud fundamentals, deepen technical and operational skills of managing new cloud environment, and accelerate your journey to the cloud, quickly & accurately1,5

HOURS

10 TAM
1 Activate

PACKAGE OFFERINGS STARTS AT

$20, 530

1: Elevated technical support, providing you with the best in class reactive assistance for cloud, hybrid, and on-premises infrastructure when you need it.
2: Escalation management and crisis response.
3: Routed to tier-2 support engineers who are specifically designated to work with large enterprises and organizations.
4: Access to Critical Situation managers to help resolve cases quickly.
5: Access to a Technical Account Manager who has a large Microsoft network and can help manage and escalate cases.
6: Reactive cases escalated based on your assigned level of priority.

*** Proactive package pricing for Health Checks, Generic Risk Assessments, Generic Activate, and PoP Slam are based on Microsoft’s entry-level Generic catalogue offering availability at the time of purchase. Advanced offerings are available for an additional price that can be added if needed. Please engage with TribalValue, LLC. and Microsoft for additional information as needed.

Ready to Sign Up or Learn More?

Complete and submit the form below to get in touch with a represenative.

Contact Details

Credit Card Information

TribalValue Partner
X