Microsoft Premier Support Services now available with lower entry point options.
Microsoft Premier Support Services is now available with lower entry point options for Tribal Customers. Premier Support through TribalValue is a fantastic new entry-level oﬀering for customers interested in IT support directly with Microsoft. If you are a customer that has budget- constraints, needs reactive or proactive support, is not able to commit to a full Premier Support agreement, has a small Microsoft IT footprint, or just has limited Microsoft IT needs, this TribalValue offer is for you.
Microsoft Premier Support gives you direct access to the world’s top Microsoft technical subject matter experts, pairing you with a dedicated support team for prioritized 24/7 hands-on assistance and immediate escalation for urgent issues to ensure your mission critical systems remain available. Premier Support is staﬀed and delivered by Microsoft and is the only service oﬀering on the market that can connect your IT team directly with Microsoft’s engineers. Having access to the right subject- matter experts to solve your IT issues. Additionally, you will be assigned a Technical Account Manager (TAM), whose job is to understand your business challenges, recommend solutions for your current and future business IT goals, and advocate on your behalf, to ensure you are getting the best support for your IT needs.
What’s the Value of Premier Support?
This two-page overview covers an IDC Report on the value of Premier Support and the average cost of ownership vs. return on investment based on a study conducted on Microsoft’s Premier Support customers. They study provides comprehensive TCOROI data including the average 5 yr. customer ROI was 384%, Avg customer reduction in downtime of 78%, average 2 month break-even point on the cost of the investment.
Why pay for Premier Support instead of using my Software Assurance Benefits?
Software Assurance Benefits are value added services that are awarded under your Enterprise Agreement with Microsoft based on your licensing spend. One software assurance benefit is 24 x 7 Problem Resolution support which allows you to open an incident for reactive support in your environment when things go wrong. 24 x7 incidents are unmanaged professional-level support that cover some products and issues and provide no path for escalation, root cause analysis, or priority response. Premier Support is Microsoft’s premier managed service to provide comprehensive coverage across our product stack, prioritization, escalation and a dedicated account management to ensure your issues are resolved. For a comprehensive comparison of 24 x 7 Support vs. Premier Support, Click Here to view the comparative table.