Pokagon Band of Potawatomi Indians
Can you give us a look inside your department’s structure and areas you provide IT support to?
Can you tell us about some of the key projects your team has been working on this year?
Prior to my arrival in the Spring of 2012 the Electronic Health Records project kicked off at our health clinic. It was a fairly big undertaking for our tribe to roll out and was primarily led by our Director of Health with the goal of improving patient care. We currently are in the process of building a new health facility that will house both our health clinic and behavioral health. With the needs of support for the health division increasing we are aiming to have a dedicated IT staff contact at the new site when complete.
After an assessment of our entire infrastructure we made several improvements to our network. Our major goals were to increase bandwidth and improve our storage replace several aging servers, and disaster recovery methods. To achieve this, we installed 50 Megs of fiber, upgraded all of our SANS storage units, replaced equipment to have full redundancy, lightened our server load by deploying virtualization and installing new cooling units. We upgraded MS System Center, our management tool for the entire network. This improvement gives us the ability to push out updates, upgrades and better perform remote monitoring. Other projects that helped with remote access and improved communications were; the installation of MS Office 365, the switch to Cisco VOIP and installation of MS Lync utilizing CuciLync. I believe we are one of the first tribes to do O365. With several of the improvements we’ve made this past year, the upgrade from Microsoft Dynamics CRM 4.0 to 2011 is one of our biggest moving forward. We utilize the system to manage enrollment and have begun integrating into a few divisions to cut down on waste and improve efficiency by going paperless. We do hope to spread this to as many departments as we can in the upcoming year allowing us to gather citizen data for all the departments in one location.