Presentation Summary: Thanks to the power of big data and artificial intelligence, tribal casino revenue managers have an unprecedented
Presentation Summary: Thanks to the power of big data and artificial intelligence, tribal casino revenue managers have an unprecedented level of detail at their disposal. This is why revenue management and marketing must collaborate closely: the combination of loyalty data and marketing insights is greater than the sum of its parts. At the heart of this collaboration is your CRM: a single shared view into guest behavior that drives success.
Presenter: Angie Dobney, Vice President, Enterprise Sales Gaming & Casinos, Cendyn
Presenters Bio: Angie Dobney serves as VP, Enterprise Sales, Gaming at Cendyn. An industry veteran with more than two decades of experience in revenue management and hospitality operations, she provides insight and hands-on optimization of total resort profit to Cendyn’s industry-leading gaming and hospitality clients. A recognized expert in total asset and portfolio optimization, and as enthusiastic as she is knowledgeable, Dobney is frequently tapped to speak at conferences around the globe. She continues to seek opportunities to get involved in the industry to inspire and motivate the next generation of revenue and marketing leaders.
(Tuesday) 1:00 pm - 2:00 pm