Presentation Summary: Studies show that 91% of customers who are unhappy with a brand will just leave without complaining and 72% of consumers see having to explain their
Presentation Summary: Studies show that 91% of customers who are unhappy with a brand will just leave without complaining and 72% of consumers see having to explain their problems to multiple people as poor customer service.
During this TribalWise webinar we will be discussing the benefits, best practices and key insights on how using Artificial Intelligence (AI) and Machine Learning (ML) to augment your existing systems, can help grow revenue, uncover new business opportunities, improve both customer experiences and employee satisfaction for your tribal organization or enterprise.
We will look at how IBM Solutions combined with certain key performance indicators (KPIs) have been successfully implemented to positively influence a modernized approach. A product demonstration of a tailored end-to-end solution will provide a visual to show how these technologies could help revolutionize the brand of each tribe.
Presenter: Jason Webster, Watson AI Applications Sales Leader, IBM US Federal
Presenter Bio: My directive is to help all clients that classify as an IBM US Federal account with the understanding, adoption, and successful use of all affiliated Watson AI Applications, Software & Services. My IBM career thus far has had me in leadership positions in Watson AI & Data Science, we well as consultative positions in Hybrid Data Management and Business Analytics. I’ve had unique training and experience with customer service during my time at Marriott International HQ and have been awarded notable IBM certifications such as in Blockchain and Enterprise Design Thinking.
Presenter: Richard Hughes, IBM Data & AI Executive
Presenter Bio: Richard Hughes has over 20 years of experience in Data, Data warehouse, the BI, and the AI industry.
(Thursday) 1:00 pm - 2:00 pm